Therapy Made Easier: Understanding Direct Billing for Mental Health Services

Making Therapy More Accessible by Simplifying Payment and Insurance

Accessing mental health support should never be weighed down by financial stress or confusing paperwork. Direct billing is a streamlined solution that lets you focus on healing, not hassle—by allowing your therapist to bill your insurance provider directly, so you only deal with minimal or no out-of-pocket costs at the time of your session.

How Direct Billing Works

• Clinic sends claims: During your appointment, instead of giving you a receipt afterward, the clinic submits the claim directly to your insurance provider.

• You pay only the remainder: You may only need to cover a deductible or co-pay, if applicable—no waiting for reimbursement.

• Know your plan ahead of time: Some providers require advance confirmation of eligibility before claims can be submitted. Our team can help you with that!.

Providers Who Offer Direct Billing

At Feel Your Way Therapy, the following insurance plans are supported through direct billing:

• GreenShield, BlueCross, MÉDIC Construction, and SSQ Insurance
  → Accessible with any team member holding Registered Psychotherapist (RP) or Registered Psychotherapist (Qualifying) [RP(Q)] credentials.

• Telus Health Network Providers (e.g., Manulife, Desjardins, Canada Life)
  → Available through therapists Arkadiy, Maksym, Alla, and Samira, who hold RP or Registered Social Worker (RSW) credentials.

• NIHB (Non-Insured Health Benefits for First Nations and Inuit)
  → Also supported by the same RP/RSW practitioners mentioned above.

⚠️ Please Note: SunLife does not currently allow direct billing for psychotherapy services, so clients with SunLife coverage will need to pay upfront and submit claims manually.

Is Your Plan Covered? Here’s What You Can Do

• Contact our Admin team before booking: We’ll check your insurance details and confirm direct billing eligibility.

• No worry if your plan isn't listed: You’ll receive a receipt after each session. Submit this to your insurer, and you can be reimbursed according to your plan’s coverage.

Getting Started

1. Review your insurance policy to see if it includes psychotherapy benefits.

2. Reach out to our Admin team before your first session for eligibility verification.

3. Book with a qualified therapist—our team ensures they have the necessary RP/RSW credentials for your provider.

4. Begin your therapy journey, confident that billing won’t block your path to care.

We’re Here to Support You

Therapy should be accessible to everyone, regardless of financial or insurance circumstances. Whether you’re ready to start, curious about direct billing, or worried about your coverage, our team is here to assist with clarity, compassion, and practical support.